“We are a group of highly-skilled, trained and educated professionals that are exposed to more advancement in technology and vehicle development than we have ever been exposed to in the past.”

Written by Craig Baills, SafeTstop Partner, Toowoomba

The value of our trade is determined by the sum of the marketing our customers are exposed to.

Customers are bombarded with offers from dealerships, franchises, online platforms, corporate entities and individual businesses. Some repairers claim they can perform or supply the “cheapest” logbook service in town. We need to be very careful that our value and image as industry professionals won’t be tarnished if we get involved with cutting prices and profit margins long term.

Every time a consumer sees advertising or signage for a “Logbook Service” for $99, or an air conditioning regas for $85 or cheap as chips pink slips, then that price, subliminally becomes the benchmark for their perception on pricing in our industry. It could also raise doubts over the quality of the service, or the customer may assume they were overcharged at their last service.

I have had discussions over the past few months with workshop owners who have lost work because they were priced out of the game by some lowball offers or businesses underselling the same job.

 I would say that this is actually underselling the industry and quite likely underselling themselves. Now I’m not talking just a 10% difference, I’m talking about a figure of 25 – 50% plus differences on many occasions. 

I don’t know how any repair business can quote 50% less than what I would consider an accurate retail quote.  

Value your time, value your business, value your staff, value your ability and most of all value your customer and your trade. Stop working for a turnover and work for a profit and the benefit and sustainability of the trade. 

 If you’re in it for the long haul, pay close attention to how you are marketing your business and your business will benefit from correct pricing strategies allowing you to make a reasonable profit which is needed to reinvest in staff, training, equipment and business development. 

Continued price cutting cannot be sustained. 

There are many of us out there in this industry that go on with our business, quietly achieving, serving our customers and realising the value of what we do. Always striving to achieve better outcomes for the business and the consumer, to increase the benefits to our staff and our bottom line, to develop our training, present a professional workshop and keep the whole operation up to date. 

“Loss leader” advertising is a “Loss Leader” for the industry. Find a different strategy that will have long term benefit for your business and for the industry.

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    Based on 11 reviews
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    Pulse Automotive
    Pulse Automotive
    00:55 19 Nov 19
    Best piece of workshop... equipment I have purchased. Fantastic team to deal with & great support.read more
    Nicholas Valassis
    Nicholas Valassis
    02:56 21 Sep 19
    Installation was easy with no... interruption to the business. A very powerful tool that is crucial to have these days with our complex braking systemsread more
    Ebbett Volkswagen
    Ebbett Volkswagen
    02:33 28 Aug 19
    Fantastic product, and great... after-sales support. The platetronic tester gives our customers security in knowing that their vehicles are being tested at a high level for brake imbalance, forces, and for steering geometry readings. Highly recommended.read more
    Andrew Gadea
    Andrew Gadea
    05:08 22 Aug 19
    Excellent service from Denise... and the team. Installation was great and the SafeTStop equipment is great for our business.read more
    Craig Baills
    Craig Baills
    01:47 18 Aug 19
    I did not realise the value... of Safe T Stop until we invested in one and had it installed. This piece of equipment would be number 1 as the most productive tool in the workshop as well as being accurate in its testing and diagnosis. Safe T Stop makes diagnosing and testing brakes and suspension easy and simplified with pin point accuracy. Highly recomend it for any workshop.read more
    09:35 12 Aug 19
    We at DRC AUTOMOTIVE had a... safetstop installed at our workshop and think it’s a great piece of equipment, every car that is serviced in our shop is driven over the safetstop to check and know it’s leaving with all brakes working as they should. We never realised how important this equipment is and what we have found when using it. Also the team at safetstop have always been great and would highly recommend to any other workshops Dion Clayton/ DRC Automotiveread more
    Peter Forrester
    Peter Forrester
    10:11 05 Jul 19
    PipeWolf Media
    PipeWolf Media
    05:40 03 Jun 19
    We had the pleasure of... filming a video for Safe-T-Stop and were so impressed by how well received their product is among their customers. The staff are so friendly and passionate about what they do. The Safe-T-Stop system really is amazing - we became instant fans.read more
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